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What is 24/7 Doctor?

Telemedicine is defined by the American Telemedicine Association as “use of medical information exchanged from one place to another via electronic communications to improve patients' health status. This includes providing direct consumer outreach and services and use of the Internet and other technologies for tele-consultations, consumer medical education, remote patient monitoring, online medical records, specialist referrals and much more.”

Telemedicine provides on-demand 24/7 phone and e-mail access to US based, licensed physicians. You can connect instantly with our network of physicians for information, advice and treatment including prescription medication, when appropriate. Our services are available to you at home, work, or wherever you may be.

You would use this service when your primary care physician is not available or accessible, requesting prescription medication or a refill, after normal business hours, nights and weekends, for non-emergency medical issues, questions, or concerns, traveling and need medical advice.

Common conditions treated include: sinus infections, allergies, pink eye, respiratory conditions, bronchitis, cold and flu, urinary tract infections, headaches/migraines, stomach ache/diarrhea and many other conditions.

Also enjoy educational and interactive health management system that includes a number of online health and wellness tools such as a symptom checker, health library, email a doctor, personal health record, risk assessments and health centers.


  • On-demand healthcare – wherever and whenever you need, as often as you need.

  • Access to a physician from anywhere via telephone or e-mail , 24 hours a day, 7 days a week.

  • Physicians discuss symptoms, recommend treatment options, diagnose many common conditions, and prescribe medication when appropriate. Never wait for a doctor again!

  • Never wait for an appointment or sit in the doctor’s office again.

  • Our network of physicians is U.S.-based, licensed, board-certified, rigorously credentialed and experienced.

  • Instant, affordable coverage for all ages - from children to senior citizens.

  • Powerful online health tools that empower members to lead healthier, more productive lives.

  • Easy method of payment debit or credit card.

  • Prescriptions phoned into your local pharmacy for pickup.

  • HIPAA compliant and confidential.

  • Free Personal Health Record (PHR) – Store, manage, and share your medical records from one central location.


What is the Talk to a Doctor Now Service?

Talk to a Doctor Now service offers 24/7 access to its nationwide cross-coverage network of U.S. licensed physicians for telephone and secure e-mail medical consultations. Physicians discuss symptoms, recommend treatment options, diagnose many common conditions, and prescribe medication when appropriate.

What conditions can be treated by a telephone consultation with a physician?

Talk to a Doctor Now service provides access to physicians for the treatment of non-emergency, acute, short-term conditions involving routine primary care. Specific examples include cold and flu, upper respiratory infections, upset stomach, sinusitis, and many other every day ailments.

How do I request a consultation?

After logging into the site as a member, you can access our physicians by visiting the Locate a Provider page.

What are the different types of consultation services offered?

There are two different types of service: Informational Consultations (by telephone or e-mail) and Diagnostic Consultations (only by telephone).

  • Informational Consultations: (On Call and E-Consult) Convenient, 24/7 telephone or e-mail access to physicians for general advice and recommendations regarding routine medical conditions.

  • Diagnostic Consultations: (Priority and By Appointment) Comprehensive telephone medical consultation, often resulting in diagnosis and specific treatment recommendations. Medication may be prescribed if appropriate. Priority consultations occur within 3 hours.

Is there a minimum age requirement?

Yes. Excluding dependants, the primary member/account holder must be 18 years of age or older. A parent or guardian may conduct a consultation on behalf of an underage dependant as long as they are listed on the account.

Can I get the consultation information to my doctor?

Talk to a Doctor Now provides its members with a FREE Personal Health Record (PHR). You can access your record by accessing the personal health manager at www.consultadoctor.com or by contacting member services.
Here are some reasons individuals utilize Talk to a Doctor Now’s service:

  • 24/7 access to physicians

  • After-hours or on weekends and holidays, when your primary care physician is unavailable

  • Require medical advice and care, without the inconvenience of time off work

  • Need prescription medication for a common malady or a refill while traveling or on-the-go

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